Shipping policy

We offer free standard shipping worldwide from Paris, France. Taxes & Custom duties are not included in the price. International orders outside of the EU may be subject to local duties and taxes upon delivery. These charges are determined by customs authorities and are the responsibility of the customer.

• France:

Free Standard shipping for orders above €500: 2–4 business days
Orders below €500 - €4.99
Express shipping for all orders: €9.99:
Express delivery: 1 - 2 business days

• EU:

Free Standard shipping for orders above €500: 2–8 business days
Orders below €500 - €9.99
Express shipping for all orders: €14
Express delivery: 2-3 business days

• International

Free Standard shipping for all orders above €500: 5-10 business days
Orders below €500 - €19
Express shipping for all orders - €24.99
Express Delivery: 3-5 business days
International orders outside of the EU may be subject to local duties and taxes upon delivery. These charges are determined by customs authorities and are the responsibility of the customer.

Once your order ships, you’ll receive tracking details via email.

OUR SHIPPING POLICY

OUR REFUND POLICY

Secure payments

Need help?

Frequently Asked Questions

ORDERING & AVAILABILITY

Can I reserve a bag in advance?

You can sign up to be notified when pre-orders go live. Priority will be given to our Collector Tribe email list.

SHIPPING & DELIVERY

Do you ship internationally?

Yes, we ship worldwide. Shipping costs will be calculated at checkout based on your location.

How long will it take to receive my order?

France & EU: 2–8 business days.

International: 5–10 business days depending on customs clearance

Will I receive a tracking number?

Yes, once your order is dispatched, you’ll receive a tracking link via email.

PAYMENTS & TAXES

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Apple Pay.

Are taxes included in the price?

For EU customers, prices include applicable local taxes & duties.

For International customers, local taxes & customs duties are not included in the prices and may be charged upon delivery. These charges are determined by local custom authorities and are the responsibility of the customer.

RETURNS & EXCHANGES

Can I return or exchange my bag?

Yes you can return bags that are not limited editions within 14days.

For the limited editions, due to the numbered nature of our pieces, all sales are final. If your item arrives damaged, please contact us within 7 days of receipt.

CUSTOMER SERVICE

I have a question that’s not listed here. What do I do?

Reach out via our "Leave us a message" page. We’re here to help.