物流政策
We offer free standard shipping worldwide from Paris, France. Taxes & Custom duties are not included in the price. International orders outside of the EU may be subject to local duties and taxes upon delivery. These charges are determined by customs authorities and are the responsibility of the customer.
• France:
- Free Standard shipping for orders above €500: 2–4 business days
- Orders below €500 - €4.99
- Express shipping for all orders: €9.99:
- Express delivery: 1 - 2 business days
• EU:
- Free Standard shipping for orders above €500: 2–8 business days
- Orders below €500 - €9.99
- Express shipping for all orders: €14
- Express delivery: 2-3 business days
• International
- Free Standard shipping for all orders above €500: 5-10 business days
- Orders below €500 - €19
- Express shipping for all orders - €24.99
- Express Delivery: 3-5 business days
- International orders outside of the EU may be subject to local duties and taxes upon delivery. These charges are determined by customs authorities and are the responsibility of the customer.
Once your order ships, you’ll receive tracking details via email.
需要幫助嗎？
常见问题
订购和供货
您可以注册，以便在预购开始时收到通知。我们的 Collector Tribe 电子邮件列表将优先接收通知。
运输和交付
是的，我们提供全球配送服务。运费将在结账时根据您的所在地计算。
法国和欧盟：5-7 个工作日。
国际：7-16 个工作日，具体取决于海关清关
是的，一旦您的订单发出，您将通过电子邮件收到跟踪链接。
付款和税费
我们接受 Visa、Mastercard、American Express 和 PayPal。
价格包括适用于国际客户的当地税费和关税。
退货和换货
是的，您可以在 14 天内退回非限量版包。
由于限量版商品均有编号，所有售出概不退换。如果您收到的商品有损坏，请在收到后7天内联系我们。
客户服务
您可以通过我们的“留言”页面或发送电子邮件至 contact@isianola.com 联系我们。我们随时为您提供帮助。